Refund policy
Returns & Exchanges
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In the event that the product you receive is incorrect or defective due to our oversight, please send us an email (contact@okiara.com) with the images of the defect / wrong item sent and your receipt number.
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We will not accept returns should you purchase our product from an unauthorised third party, or for products not in their original condition.
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Shipping fees incurred to send the item back to us will be paid by us only if we sent the wrong item.
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Okiara reserves the right to deny returns if the aforementioned conditions are not met.
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We do not offer refund services due to hygiene purposes. Only eligible for an exchange, if the goods received is incorrect.We will notify you of the approval or rejection of your refund.
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The method of refund will be treated on a case by case basis.
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With CUSTOM PIECES no returns are accepted. There are no exchanges for any earrings that are customized pieces.